FNB and WesBank approve payment breaks on more than 500 000 agreements for customers affected by COVID-19

By Siyanda Hlatshwayo & Themba Msimango
Category: Business

FNB confirms measures to help customers impacted by COVID-19

On the photo: FNB Chief Executive Officer, Jacques Celliers.

South Africa’s major banking institution FNB and WesBank have approved payment breaks on more than 500 000 credit agreements for nearly 150 000 individual and business customers since 1 April 2020. The relief includes payment breaks and/or credit insurance assistance in excess of R4.3 billion to help customers whose finances have been affected by COVID-19.

“Our approach is to offer qualifying customers a payment break by paying installments on their behalf for a period of three months. As a result, we have structured our assistance at prime interest rates to alleviate the financial burden and give customers the flexibility to repay the facility over flexible terms. Similarly, we continue to scale our support for businesses to help them manage the immediate impact of the lockdown. We will also support businesses beyond the lockdown through the COVID-19 Loan Scheme that was recently announced by the Government”, said Jacques Celliers, FNB Chief Executive Officer.

Chris De Kock, Chief Executive of WesBank, said they have received a significant uptake from their customers on our COVID-19 payment relief options to dull the impact of the crisis.

“We have provided relief to customers impacting instalments to the value of R951 million. Qualifying customers have either been granted moratorium and a contract extension or if they bank with FNB, a payment break through the bank’s COVID-19 application process, both options are available to a maximum period of three months.

WesBank customers can apply online at www.wesbank.co.za and we will continue to assist them as far as possible within the respective guidelines stipulated by key industry stakeholders like BASA and SARB”, said Chris De Kock, Chief Executive of WesBank.

While FNB’s payment breaks are provided to individual customers across the bank’s full credit product range, the Bank has revealed that nearly 127 000 individual customers have been offered contracts on overdraft and credit card facilities, with contracts for relief on personal loan repayments at 83 000 and home loans in excess of 33 000.

In line with industry guidelines, FNB and WesBank continue to assist customers in good standing as at the end of February 2020, in particular those who cannot meet their credit agreement payments as a result of COVID-19. The entities continue to work with industry and Government to explore solutions for customers who may not qualify for relief under the current criteria.

Customers are encouraged to use digital channels to access most services, including assistance with COVID-19 relief. Furthermore, FNB customers can also use the Bank’s in-app messaging to request assistance with their day-to-day banking enquiries and WesBank customers can enquire via www.wesbank.co.za.